Shipping policy
Nexiro Shipping Policy
Last updated: September 7, 2026
At Nexiro, we work to make every order as smooth and reliable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if something goes wrong during delivery.
Order Processing
Orders are processed as quickly as possible after payment has been successfully completed.
Processing time is separate from shipping and delivery time. During periods of high demand, product launches, promotions, holidays, or unexpected fulfillment delays, processing may take longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Shipping Times
Estimated delivery times may be displayed at checkout, in your order confirmation, or in your shipping confirmation.
All shipping and delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on:
- Your shipping destination
- Carrier availability
- Customs processing
- Local delivery conditions
- Weather
- Holidays
- High order volumes
- Transportation delays
- Events outside Nexiro's reasonable control
Nexiro is not responsible for carrier or customs delays that occur after an order has been shipped.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Nexiro may offer free shipping promotions or discounted shipping. These promotions may be subject to specific eligibility requirements and may change or end without notice.
Order Tracking
When tracking is available, you will receive a tracking number by email once your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, contact us at nexirocontact@gmail.com.
Multiple Packages
In some cases, an order containing multiple items may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number.
You will not be charged additional shipping fees solely because we choose to split your order into multiple shipments.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- Province or state
- Postal or ZIP code
- Country
If you notice an error in your shipping information, contact nexirocontact@gmail.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered processing or has been shipped.
Nexiro is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery, or refusal of delivery, additional shipping charges may apply before the order can be resent.
Lost or Missing Packages
If your tracking information shows that your package has not arrived within a reasonable period, contact us at nexirocontact@gmail.com.
We may work with the shipping carrier or fulfillment provider to investigate the shipment.
If tracking shows an order as delivered but you cannot locate it, please:
- Check around your property, mailbox, front entrance, and any secure delivery areas.
- Check with members of your household, neighbours, concierge, or building management.
- Allow a short period of time, as some carriers may mark packages as delivered shortly before the physical delivery occurs.
- Contact the shipping carrier using your tracking number.
If the package still cannot be located, contact us and we will review the situation.
Damaged Packages
If your product arrives damaged, defective, or incorrect, please contact nexirocontact@gmail.com as soon as possible.
Include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging and shipping label when applicable
We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy.
Please do not discard damaged products or packaging until we have reviewed your request.
International Shipping
Nexiro may ship to customers in multiple countries and regions.
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Nexiro does not control customs charges and cannot guarantee how much, if anything, a local authority may charge.
Customs processing may also cause delivery delays.
Customs and Import Restrictions
Customers are responsible for ensuring that products ordered from Nexiro can legally be imported into their destination country.
If a shipment is refused, rejected, abandoned, or returned because of customs regulations, unpaid import fees, or customer refusal, shipping and related costs may be deducted from any refund where permitted by law.
Delivery Delays
We work to ensure orders arrive as efficiently as possible, but certain delays are outside our control.
Nexiro is not responsible for delays caused by:
- Shipping carriers
- Customs authorities
- Severe weather
- Natural disasters
- Labour disruptions
- Transportation interruptions
- Government restrictions
- Incorrect shipping information
- High seasonal shipping volumes
- Other events outside our reasonable control
If we become aware of a significant issue affecting your shipment, we will make reasonable efforts to assist you.
Refused and Undeliverable Packages
If a package is refused by the recipient or cannot be delivered and is returned to the sender, please contact us.
Any refund or reshipment will be handled based on the circumstances of the order and our applicable policies.
Additional shipping fees may apply for reshipment when the delivery failure was caused by information provided by the customer or refusal of the shipment.
Order Changes and Cancellations
If you need to change or cancel an order, contact nexirocontact@gmail.com as soon as possible.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.
Once an order has shipped, it will generally need to be handled through our Return & Refund Policy.
Returns
Shipping-related returns are governed by our Return & Refund Policy.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
Contact Us
For questions about shipping, tracking, delivery, or your order, contact:
Nexiro Customer Support
nexirocontact@gmail.com