Refund policy

Nexiro Return & Refund Policy

At Nexiro, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unused, unworn, and unwashed
• In the same condition in which it was received
• In its original packaging
• Accompanied by your order number or proof of purchase

For hygiene reasons, pillows that have been used, slept on, washed, stained, damaged, or otherwise show signs of use are not eligible for return unless the item arrived defective or damaged.

How to Start a Return

To request a return, contact us at nexirocontact@gmail.com within 30 days of receiving your order.

Please include:

• Your order number
• The name used on the order
• The reason for your return
• Photos of the item if it arrived damaged, defective, or incorrect

If your return is approved, we will provide you with return instructions and the appropriate return shipping information.

Do not send a product back before contacting us. Returns sent without prior authorization may not be accepted.

Return Shipping

If your item arrived damaged, defective, or incorrect, Nexiro will cover the cost of return shipping where applicable.

For returns due to a change of mind, preference, incorrect selection, or other non-defective reason, return shipping costs may be the responsibility of the customer.

Original shipping charges are non-refundable unless the return is the result of an error by Nexiro.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or different from what you ordered, contact us at nexirocontact@gmail.com as soon as possible.

Please include your order number and clear photos of the issue so we can review the situation and provide the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another resolution.

Non-Returnable Items

We cannot accept returns for:

• Products that have been used, slept on, washed, stained, altered, or damaged after delivery
• Products returned without their original packaging
• Gift cards
• Items specifically marked as Final Sale
• Items that are not returned in resellable condition

These restrictions do not affect any rights you may have under applicable consumer protection laws.

Exchanges

We do not process direct exchanges.

If you would like a different product, colour, or variant, the fastest option is to return the eligible item and place a new order once your return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nexirocontact@gmail.com.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at nexirocontact@gmail.com.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

European Union Customers

If your order is delivered within the European Union, you may have the right under applicable law to cancel or return your purchase within 14 days of receiving it, without providing a reason.

Returned products must be unused and in their original condition and packaging unless otherwise required by applicable law.

Any statutory consumer rights available to you remain unaffected by this policy.

Contact Us

For questions regarding returns, refunds, damaged orders, or your purchase, contact:

Nexiro Customer Support
nexirocontact@gmail.com